Premium application, reinstatement, renewal of payment received from policy holders
Backdate and cancellation of polices in case of payment made by policy holder get bounce
Respond to email /phone queries related to disputed cases
Research and analyze the disputes/deductions in ERP
Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
See opportunities and recommend solutions for process and automation improvements
Daily reporting of individual portfolios to track and monitor the past dues and pending items
Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
Work as a teammate to process any adhoc request in a timely manner.
Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
Call out problems to senior staff members and or management as appropriate.
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