August 2, 2022

Inviting applications for the role of Process Associate and Process Developer Customer


General Responsibilities
•    Process Billing data, validation and discount codes capture for customers 
•    Resolve Billing queries, validation of billing input with contract and billing disputes Queries
•    Perform periodic customer reviews like billing overdue queues, Billing exceptions and billing accuracy
•    Clear billing backlog
•    Support team priorities and initiatives and effectively manage workload
•    Assist Assistant Manager to prepare and submit reports to the customer as applicable 
•    SOP (Standard Operating Procedures) creation and updating
•    Deliver the required data for audit purposes
•    Making the accounting process controls established through the internal policies (SOX (SARBANES OXLEY))
•    Provide support to Assistant Manager for credit control activities as required
•    Ensure Key Metrics are met, and service is delivered to end users as expected
•    Daily usage of client’s tools for the assigned activities

Language Support required
Genpact Delivery Center    Language
Thailand    English, Thai, Vietnamese, Indonesian
Romania    English, Italian, Spanish

Good verbal and written communication skills – Primary language as English

Qualifications we seek in you!
Minimum qualifications 
•    Proficient knowledge of computers, the Internet and office automation.
•    B. Com Graduate 
•    Relevant 0-2 Years of domain experience

Work Level
Entry Level/Freshers
Employment Type
Full Time
Not Disclosed
Surya Pvt Ltd.
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