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Email Support Associate (Mega Walkin Drive Freshers)

August 6, 2022

Type of Requirement:- E-Mail Support (Fresher) (Excellent Written & Verbal Communication is a must) .

Only Immediate joiner

Salary – From 2 LPA to 3 LPA

Required Work Experience:

  • Good fluency of the English language, both written and spoken
  • Looking for fresher in customer support, email support order management, project management, KPO/BPO or customer service experience preferably in Order management/Order fulfillment.
  • Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times
  • Experience working and managing communications, with multiple cross-functional teams/stakeholders.

Shifts – 24* 7

5 days working – 2 days off – Rotational offs.

Required Qualification:-

*Graduate / Post Graduate in any stream.

Skill set Required :-

*Excellent English Written Communication Skills.

*Strong E-Mail Writing Skills with focus on Customer Service.

*Solving Customer Queries Via E-Mail.

*Order Management experience is preferred.

Job Description –

As an Order Management Specialist, you will be responsible for processing simple to complex orders, and handling inquiries from the client with high accuracy and efficiency.

  • You will use deductive reasoning to make sound business decisions.
  • You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.
  • You will multi-task in between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency
  • You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.
  • You will own and manage the internal order to cash processes for multiple products to ensure it complies with organizational policies.
  • You will learn and process all products offered in the logo..

Key Skills

  • Team oriented/team player
  • Situational/contextual awareness with the ability to understand the impacts of ones work.
  • Excellent critical and analytical thinking abilities
  • High attention to detail, and high level of professionalism
  • Proactive, self motivated, self starter, minimal supervision
  • Excellent analytical skills and strong decision-making skills committed to resolution and compliance
  • Strong organizational, time and workflow management skills
Experience
0-1
Work Level
Entry Level/Freshers
Employment Type
Full Time
Salary
₹ 50,000 - 3,00,000 P.A.
HCL Technologies
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